The Fred Factor


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Making business human

While "Freds" are productive, they don't sacrifice relationships as a result of focusing too heavily on goals and to-do lists.

The Fred Factor Movement

Mark ended the interview with a reminder that we all have a wonderful opportunity to transform the ordinary into the extraordinary. This is completely within our control. As Mark says, "Nobody can prevent you from being extraordinary.


  • The Fred Factor: How passion in your work and life can turn the ordinary into the extraordinary.
  • The Fred Factor.
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Matt Tenney is a social entrepreneur, an international keynote speaker, and the author of Serve to Be Great: Leadership Lessons from a Prison, a Monastery, and a Boardroom. US Edition U.

How To Be Extraordinary: The Fred Factor Principles

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The fred factor

Tap here to turn on desktop notifications to get the news sent straight to you. Give More than You Get. Make a Difference. Build Relationships.


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  8. You Can Start Today. Too many people just go through the motions. How can you communicate the importance of "wanting it" in your organization? What are the behaviors that tell you whether someone is truly engaged and has a fire in the belly?

    ABOUT THE AUTHOR

    How do you react when you see these positive behaviors in action? Do you acknowledge them?

    How long do you wait to address the negative behaviors, especially with your peers? I just finished reading a great little book "The Fred Factor" by Mark Sanborn, about a mailman real guy , Fred Shea whose passion for his work turned an ordinary customer experience as in "Ok, I got my mail, big deal" into an extraordinary customer experience as in, "WOW! This guy cares about me and loves his job.

    Fred Factor Story

    Fred demonstrated each day that he really wanted the job by the consideration and care he took delivering the mail. Entre sus clientes se cuentan empresas de Fortune , universidades, asociaciones e iglesias. Mark y su familia viven cerca de Denver, Colorado. Request a Review Copy Request an Interview.

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    Other Books You Might Enjoy. The Prayer of Agur Jay Payleitner. Blaze of Light Marcus Brotherton.

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